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Frequently Asked Questions
FAQ
General Questions:
Q: How can I view the status of my order?
A: Go to the Customer Service page by clicking the "Service" link on the left side or bottom of our site, then enter your order confirmation number and click Go!
Q: What are your shipping costs?
A: We provide Free Ground Shipping for all of our products. If you need express shipping, please call 904-794-7219 for a quote.
Q: Is it safe to order online at your site?
A: Waterfiltersforahealthylife.com is an e-commerce powered by Pro Store, an eBay company. It is safe to place an order at our site. When you place an order at our site, it automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Any information that you give us is safe, secure, and private. We will only use these information to process your order and be at your service.
Q: Can I order by phone?
A: Yes, please call 904--797-8805, if all lines are busy, please leave a brief message on the voice mail and one of our staff will call you back shortly.
Q: What will my purchase look like on my credit card statement?
A:Your purchase will appear on your credit card statement as RonJun Inc.
Technical Questions:
Q: What does NPT stand for?
A: "National Pipe Thread." A specification for tapered pipe threads from ANSI (American National Standards Institute). Actually taken from American National Standard Taper Pipe Threads. When listed as NPT-F, indicates female ends.
Refers to a widely used common pipe thread standard - National Pipe Thread.
Q: What is the water flow of the triple 20 inch whole house unit, and the high flow whole house triple?
A: The triple 20 allows 2.5 – 6 gpm, depending on the supply line output. The high flow units are good for 4-9 gpm, again depending on supply line outflow.
Q: When the ice maker calls for water, there is a rather loud rattling sound, and the hose vibrates. Is this an anti siphon valve? When I ran the water for the recommended time, there was no noise what so ever. Can I take this out of the system? I think I have an anti siphon valve installed right before the intake valve."
A: That is the auto-shut-off for more security to regulate the water pressure and avoid bursting if the psi is high or if there are spikes in the water from time to time. You can either secure it against a hard surface so that it won’t vibrate, or you can take it out and it will work without it.
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